Covid 19

Covid 19 Update

5th January 2021 Update

During the Government lockdown, the following terms will apply in addition to our standard terms and conditions. After the Government has lifted the lockdown, our standard terms and conditions will apply.

Any holiday booked directly on our website at Swallowdale Holiday Home that is affected by the Covid 19 Government lockdown, can either be moved to another date in the future or a full refund will be issued.

If a holiday date is moved the price difference will either be refunded or will have to be paid.

We are asking customers NOT to pay their balance until the Government lockdown has been lifted. We will contact you nearer the time of your holiday when we know if it can go ahead.

By not paying your balance by the due date, we guarantee this will not affect you receiving a full refund of your deposit if the country is in lockdown.

If you have any questions, please don't hesitate to contact us.

26th December 2020 Update

Norfolk has today been moved to Tier Four. Whilst Norfolk is in Tier Four we will not be able to accept any guests.

If you have a booking at Swallowdale, you will have the option of moving your holiday to another date or will be offered a full refund.

If a holiday date is moved the price difference will either be refunded or will have to be paid.

These guidelines may differ if it is necessary to stay away for your work.

19th December 2020 Update

The Government has today announced as from the 19th of December 2020, England will be going into a Four-Tier System.

If you live in a Tier Three or Tier Four area, you can not stay in a self catering holiday home. At present Norfolk is in Tier Two, If Norfolk is moved up to Tier Three or Tier Four, we will not be able to accept any guests holidays. If you have a booking at Swallowdale and either your home area or Norfolk are put into Tier Three or Tier Four, then you will have the option of moving your holiday to another date or will be offered a full refund.

If a holiday date is moved the price difference will either be refunded or will have to be paid.

These guidelines may differ if you are travelling from Wales or Scotland, or if you need to stay away for work.

2nd December 2020 Update

The Government has today announced as from the 2nd of December 2020, England will be going back into the Three-Tier System again.

If you are travelling from a Tier Three area, you can not stay in a self catering holiday home. At present Norfolk is in Tier Two, If Norfolk is moved up to Tier Three, we will not be able to accept any guests holidays. If you have a booking at Swallowdale and either your home area or Norfolk are put into Tier Three, then you will have the option of moving your holiday to another date or will be offered a full refund.

If a holiday date is moved the price difference will either be refunded or will have to be paid.

These guidelines may differ if you are travelling from Wales or Scotland, or if it is reasonably necessary to stay away for your work.

4th November 2020 Update

The Government has today announced England's second national lockdown. All customers with a holiday booked between the 5th of November to the 2nd of December will have the option of moving their holiday to a different date or receiving a full refund.

If a holiday date is moved the price difference will either be refunded or will have to be paid.

14th October 2020 Update

The Government has today announced a new Three-Tier System to help control the spread of Covid 19. If you are travelling from a 'High-Tier' area, you can no longer stay in a self catering holiday home with anybody who's outside your household or support bubble. If you are travelling from a 'Very High-Tier' area, you are advised to no longer travel outside that area.

If you have a booking at Swallowdale and live in a 'Very High-Tier' area, please contact us to discuss your holiday. These guidelines may differ if you are travelling from Wales or Scotland.

25th September 2020 Update

We have a QR code at Swallowdale for the NHS Test and Trace service. If possible, please download the NHS COVID 19 app on your phone from the Apple App Store or Google Play and check-in when you enter the property.

7th August 2020 Update

If you are travelling from an area in local lockdown, you are still allowed to travel to another area for a holiday under the current guidelines. You must not mix with other families who are not in your household. More detailed guidance can be found on the gov.uk website.

These guidelines may differ if you are travelling from Wales or Scotland.

5th July 2020 Update

In light of the current Covid 19 situation, we have made various changes at Swallowdale Holiday Home to hopefully reassure our guests and help keep everyone safe.

We need to change the check-in time to 3 pm to allow for all the extra work involved in disinfecting and cleaning the property and contents. Please don’t arrive before this time. If we finish cleaning earlier, we will text you to let you know the property is ready for you. Check-out will change to 9 am. We would be very grateful if you could text us on 07732 013344 when you leave the property or beforehand if you plan on leaving early.

We have to remove all magazines, games, and brochures from the property. Books and DVD’s have been split into 2 lots. On every changeover they will be removed from the property and stored untouched for 7 days, making sure they are clean for the next guests.

We now have 2 copies of our welcome folder which will be stored for 7 days untouched and will be rotated on every changeover. The appliance instruction folder has had to be removed from the property. If at any time you need help operating anything, please call me on 07732 013344.

We have to remove all condiments that we normally supply. We will instead be supplying tea bags, coffee, salt, vinegar, cooking oil and sugar. These will be unopened and in a sealed plastic box left on the table, which has been sealed for 7 days. Also in the box will be toilet rolls and a kitchen roll. On check-out could you please either take any used/unused items with you or throw them away in the bin. Kitchen foil/cling film will be stored untouched for 7 days and changed each changeover.

Carpets will be sprayed with virucidal disinfectant mist. All curtains, blinds and the sofa now have to be steamed between changeovers, Therefore on arrival, these may still be slightly damp. We will try and do this as soon as possible to allow as much time for them to dry before you arrive.

We will continue to supply all towels and linen etc. Please be assured they will all have been washed at a minimum of 60 degrees and will be used at the very least in a 7-day rotation. If you wish to bring your own towels/bed linen please let me know in advance of your holiday.

If you do not require the twin bedroom beds to be made up, we would appreciate it if you could let us know before your holiday. Otherwise, they will be made up for you.

Please DO NOT strip beds before you leave. We have to bag up all linen, duvets, pillows, towels and cushions and remove them from the property for cleaning. These will all be changed on every changeover. Spare ‘different tog rating’ duvets that we normally leave can no longer be left. A blanket will be left in the wardrobe and changed every changeover.

We have to clean, (in the dishwasher) all pots, pans, plates, bowls, glasses, cups, cutlery and kitchen utensils on every changeover. This will take a lot of time, therefore we have reduced the quantities of these items in the property. For example, instead of 4 frying pans, there will only be 2. We will leave additional dishwasher tablets and washing up liquid for you in case you want to clean anything before you use it.

There will be a cleaning/changeover checklist on the door inside the tall kitchen cupboard, which we would have completed prior to your stay, to ensure we haven’t inadvertently missed anything.

If you suspect you have any Covid 19 symptoms during your holiday, you must get tested. If tested positive you must leave Swallowdale and go home. Please call us to let us know if you have been tested positive during your stay.

4th July 2020 Update

The Government has today allowed all self catering holiday homes to reopen. Only our standard terms & conditions will now apply to all holidays booked on our website.

23rd March 2020 Update

The following terms will apply in addition to our standard terms and conditions during the Government lockdown.

If you have a holiday booked at Swallowdale that is affected by the Covid 19 lockdown we will contact you to either rearrange alternative dates or to offer a full refund.

If a holiday date is moved the price difference will either be refunded or will have to be paid.

Please DO NOT pay your holiday balance until the Government lockdown has been lifted. We will be in contact with you when we know that your holiday can go ahead.

We guarantee if you have not paid your balance by the due date, you will still receive a full refund of your deposit if requested.

If you have any questions, please don't hesitate to contact us.